1. To strive for close co-operation and communication with our clients and supply chain to provide the highest quality work and service in a timely manner.
2. Continuous assessment and improvement based on client and employee feedback
3. To develop through regular consultation a full understanding of the needs of our clients

All members of staff are supported and trained to be capable of undertaking the work required in a responsible, safe and professional manner, in accordance with our Company’s Health and Safety and Environmental Policies.

This policy of continual improvement is implemented on both an individual and team basis to ensure that all employees are responsible for the quality of their work, with the objective of a continually improving working environment for all involved.

Mental health and wellbeing are one of the key areas of support where we encourage and mentor our staff in – order to foster a positive supportive culture within our business.

The Directors of Abbeygate Manufacturing Co Ltd are fully committed to delivering and gaining continual improvement to attain the objectives of this Quality Policy statement within all activities and work undertaken by the Company. We believe in investing in staff training to a highly professional level, in – order to support our employees and to deliver the objectives set out within our Quality Policy.

Our ethos is to listen to our customers and to discuss in a transparent manner the individual requirements of every contract to ensure that our clients are completely satisfied with every aspect of our service. We respect our clients, their views, business goals and culture in every business transaction or contact we participate in.

We are continually developing the Company’s operations, processes and procedures together with upgrading our IT and security systems with a robust disaster recovery policy and data safety procedures.

All our management staff are charged with the responsibility to deliver service levels in accordance with the documented procedures. We require all our employees and sub-contractors to appreciate and strive to fully understand our customers’ needs; whilst being responsible and accountable for the quality of their work and upholding the highest levels of professionalism and courtesy.